In the case of products that are irrevocable non-tangible goods, we do not issue refunds after the product is shipped, it is your responsibility to understand before purchasing.
We ask that you read carefully before purchasing. We only make exceptions to this rule when the description does not match the product. There are some products that may have a warranty and the possibility of refunds, but this will be specified when purchasing the product. In such cases the warranty will only cover factory defects and will only become effective when the product has been used correctly. The warranty does not cover breakdowns or damage caused by improper use. The terms of the warranty are associated with manufacturing and operating failures under normal conditions of the products and these terms will only be effective if the equipment has been used correctly. This includes:
- According to the technical specifications indicated for each product.
- In environmental conditions in accordance with the specifications indicated by the manufacturer.
- In specific use for the function with which it was designed from the factory.
- In electrical operating conditions in accordance with the indicated specifications and tolerances.
RETURN AND RIGHT OF REFUND
SOY YO LLC guarantees the maximum satisfaction of its customers, allowing the return of purchased products in the following cases: “SOY YO LLC” will not accept returns on sales of products and/or merchandise that can be easily reproduced or copied and with character. immediate. The return of any product will require the agreement of both parties. “SOY YO LLC” reserves the right to demand compensation to compensate for possible damage suffered by the products, as well as to recover the direct expenses caused by the return. “SOY YO LLC” will only accept the return of the merchandise if:- All products have a maximum period of 30 days from their delivery date to be returned.
- In the event of a defective product, we will proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, procedures that will be free of charge for you with the exception of the value for return shipping of the product.
- The return can only be exercised by the person who made the purchase (person to whom the invoice is addressed).
- Returns will only be accepted for items purchased in the Online Store.
- Its use has not gone beyond mere verification of its nature and proper functioning.
- With its guarantee and corresponding manuals.
- With a copy of the invoice or sales receipt.
- In the event that the item is not returned in perfect condition and with its original packaging, it will suffer depreciation.
- SOY YO LLC will refund the return only if all these conditions are met.
REFUND OF AMOUNTS PAID.
- The refund will take place a few days after receiving the return.
- The import to be returned will be the one that appears on the invoice and will be made through the payment method used in the purchase.
HOW DO I RECEIVE MY RETURN MONEY?
As soon as we receive the return, we will return the imported one to you. Depending on the payment method you have used, you will receive:
- A credit to your credit card account (for credit card payments), which you can check on your account statement.
- If you have paid via PayPal, you will receive a credit to your PayPal account. You decide if you want the import to remain in your PayPal account for future purchases or be transferred to your bank account.
- If you paid by bank transfer, you will receive a credit directly into your bank account.
PRICES
The prices indicated by “SOY YO LLC” do not include the tax value (TAX), nor the value for shipping the product, these values will be shown separately during the product billing process.
SHIPPING
“SOY YO LLC” We will not ship any products until we have verified that payment has been made.
Our Primary shipping provider is and the cost and delivery day of the product is established in accordance with the terms and conditions of our service provider. The shipping cost will be reflected separately when making your payment.
Attention: given the intense traffic that is created during the Christmas period, there may be delays in the delivery times specified by our Shipping Service provider, Recommendation: to receive the package before Christmas, we recommend that you order with a in advance, and in this way avoid any delay and/or inconvenience.
When you receive the order, check that the number of packages and/or package corresponds to what is specified in the attached document, that the packaging is complete and does not present any damage or alterations. In the event that any of these conditions are verified, it is necessary to make an immediate claim to the transport company and our company. And ask to sign the claim document. This procedure is necessary for the transport company to take responsibility for any damage that, if applicable, may have been caused during transport.